Renewal Manager, JAPAN
Description
What We’re Looking For:
We are eager to welcome you to the role of Renewal Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to our mission to improve our client retention rates. As a Renewal Manager, your primary objective will be to drive on-time renewal revenue for our client base while owning the forecast to senior leadership. Collaborating closely with our extended customer success and account teams, you'll work to drive key company initiatives and own the commercial relationship with our clients. This entails negotiation, forecasting and working ahead with our clients.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You’ll Do:
- Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams.
- Proactively engage with clients well ahead of renewal in order to effectively forecast and work ahead.
- Manage all aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
- Identify upcoming renewals and maintain an accurate forecast for senior leadership.
- Identify risks in the portfolio and collaborate with the customer success team to mitigate.
What You’ll Bring:
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- 3-7 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
- Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
- Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
- A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
- Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
- Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
- Excellent written and verbal communication skills in Japanese and English.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy 20 days of annual paid time off plus an additional day off on your birthday!
- Monthly wellness allowance to support your commitment to a healthy lifestyle.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along
the way.
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.